perspectives on web 2.0,library 2.0 and the future

I didn't see how library 2.0 would mean very much to me, but I did see how it does mean something for becker medical library, in that reworking library services to meet the user in their space as opposed to ours (libraries) is extending good customer service to our patrons,and making physical and mindset changes that are occuring in libraries to make our spaces and services more user centric and inviting is also great customer service.